How do I contact DecorAI support?
Updated August 19, 2026
Short answer
Email decorai@rocketdigital.ai. Include the platform you are using (iPhone, Android or web), the app version, the email address on your DecorAI account, what you were doing, and a screenshot of any error message — that information is usually enough to resolve a case in one reply.
What to include
- Platform and app version
- The email address on your DecorAI account
- For billing issues: the store you bought on and the receipt
- A screenshot of the error
- What you had already tried
Full reference
Related questions
Plans, pricing & billingI paid but Pro is not active. What do I do?First sign in to the DecorAI account you want Pro on, then tap "Restore purchases" on the upgrade screen. If Pro is still missing, sign out and back in once, restart the app, and confirm the store account you paid with. If nothing works, email decorai@rocketdigital.ai with your receipt and the email on your DecorAI account.Account & settingsI cannot sign in to my account. What should I check?Confirm you are using the same sign-in method you originally registered with — Google, Apple or email are three separate identities even with the same address. Then check your internet connection, update to the latest app version, and use the password reset if you signed up by email.
Did this not answer your question?
Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.
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