My generation failed with an error. What now?
Updated August 19, 2026
Short answer
Try once more — most failures are transient and DecorAI automatically reroutes to another AI provider on the next attempt. If it keeps failing, check your connection, update the app, use a smaller photo, and make sure your instruction describes a space rather than people.
| Message you see | What it usually means |
|---|---|
| Timeout / took too long | Peak demand or a slow connection — retry |
| Rate limit reached | Too many requests in a short window — wait a few minutes |
| Image not allowed | The photo failed the safety check — see the article below |
| Network error | The connection dropped mid-request — retry on Wi-Fi |
| Not signed in | Sign in again, then retry |
| Generic error | Retry once; if it persists, contact support |
A failed generation does not consume one of your three daily free designs.
Full reference
Related questions
TroubleshootingWhy was my image or request blocked?DecorAI runs automated safety checks on the uploaded photo, the written instruction and the generated result. A block usually means the photo’s subject is a person, the image is not a room or space, or the instruction asked for content outside what DecorAI generates. Retake the photo of the space itself and describe the room rather than people.TroubleshootingWhy do I keep getting network or connection errors?DecorAI needs an internet connection for every generation. Switch to Wi-Fi, turn any VPN off, and retry. Corporate, school and hotel networks sometimes block the services DecorAI uses, in which case mobile data is the quickest test.TroubleshootingHow do I contact DecorAI support?Email decorai@rocketdigital.ai. Include the platform you are using (iPhone, Android or web), the app version, the email address on your DecorAI account, what you were doing, and a screenshot of any error message — that information is usually enough to resolve a case in one reply.
Did this not answer your question?
Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.
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