Account and policy
Error and troubleshooting reference
Every common failure, what it means, and the first thing to try.
Last reviewed August 19, 2026
Generation errors
| Symptom | Likely cause | First fix |
|---|---|---|
| Timeout / takes too long | Peak demand or slow upload | Wait a full minute, then retry on Wi-Fi |
| Rate limit reached | Too many requests in a short window | Wait a few minutes |
| Image not allowed | Safety check refused the photo or prompt | Photograph the empty space; describe the room, not people |
| Not a room | Room Analysis input is not a photo of a space | Retake from a doorway with the lights on |
| Network error | Connection dropped mid-request | Switch network, disable VPN, retry |
| Not signed in | Session expired | Sign in again, then retry |
| Generic error | Transient provider failure | Retry once — requests reroute automatically |
A failed generation does not consume one of your three daily free designs.
Quality problems
| Symptom | Fix |
|---|---|
| Warped or leaning walls | Shoot at 1x, hold the camera level, regenerate with Keep Exact Photo Angle |
| Room unrecognisable | Enable Keep Room Details; remove layout controls |
| Ignored the instruction | Shorten it, name materials and colours, use fewer controls |
| One bad element | Fix it with the Inpainting editor rather than regenerating |
| Bland result | Too many controls selected — reduce to two or three |
App and account problems
| Symptom | Fix |
|---|---|
| Designs missing from History | Check which account you are signed in to; work created signed out is device-only |
| Pro not active | Sign in to the purchasing account, then Restore purchases |
| Cannot save an image | Grant photo library permission; free up storage |
| Rewarded video will not load | Reopen the app, disable VPN/ad-blocking DNS, retry in a minute |
| App crashes | Update, restart, free storage; sign in before reinstalling |
| Web app will not load | Hard reload, allow cookies, disable blocking extensions |
Contacting support
Email decorai@rocketdigital.ai with the platform, app version, the email on your DecorAI account, a screenshot of the error, and what you already tried. For billing cases, include the store receipt.
Common questions about this
Related reference
Ready to try it on your own room?
Three AI designs every day — no account and no payment card required.