Why do I keep getting network or connection errors?
Updated August 19, 2026
Short answer
DecorAI needs an internet connection for every generation. Switch to Wi-Fi, turn any VPN off, and retry. Corporate, school and hotel networks sometimes block the services DecorAI uses, in which case mobile data is the quickest test.
- 1Toggle Wi-Fi off and on, or switch between Wi-Fi and mobile data.
- 2Disable VPNs and custom DNS or ad-blocking profiles.
- 3Try another network — a phone hotspot is a good test.
- 4Retry: DecorAI reroutes across providers, so a second attempt often succeeds.
Full reference
Related questions
iPhone & Android featuresCan I use DecorAI offline?No. Generating a design requires an internet connection because the AI models run on DecorAI’s servers, not on your phone. Browsing designs you already saved to your device works offline, but new generations, History sync and Moodboard sync all need a connection.TroubleshootingMy generation failed with an error. What now?Try once more — most failures are transient and DecorAI automatically reroutes to another AI provider on the next attempt. If it keeps failing, check your connection, update the app, use a smaller photo, and make sure your instruction describes a space rather than people.
Did this not answer your question?
Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.
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