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I cannot sign in to my account. What should I check?

Updated August 19, 2026

Short answer

Confirm you are using the same sign-in method you originally registered with — Google, Apple or email are three separate identities even with the same address. Then check your internet connection, update to the latest app version, and use the password reset if you signed up by email.

  1. 1Which button did you originally use — Google, Apple, or email? Use that one.
  2. 2If it was email, use the password reset link on the sign-in screen.
  3. 3If you used Sign in with Apple and hid your email, sign in with Apple again rather than by email.
  4. 4Update DecorAI to the latest version from the App Store or Play Store.
  5. 5Try the web app at app.decoraihome.com to check whether the problem is the account or the device.

If none of that works, email decorai@rocketdigital.ai with the address you registered with and describe which sign-in button you used.

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