I cannot sign in to my account. What should I check?
Updated August 19, 2026
Short answer
Confirm you are using the same sign-in method you originally registered with — Google, Apple or email are three separate identities even with the same address. Then check your internet connection, update to the latest app version, and use the password reset if you signed up by email.
- 1Which button did you originally use — Google, Apple, or email? Use that one.
- 2If it was email, use the password reset link on the sign-in screen.
- 3If you used Sign in with Apple and hid your email, sign in with Apple again rather than by email.
- 4Update DecorAI to the latest version from the App Store or Play Store.
- 5Try the web app at app.decoraihome.com to check whether the problem is the account or the device.
If none of that works, email decorai@rocketdigital.ai with the address you registered with and describe which sign-in button you used.
Full reference
Related questions
Account & settingsHow do I create an account or sign in to DecorAI?Open the account or profile screen in the DecorAI app or web app and sign in with Google, with Apple, or with an email address and password. Creating an account is free, takes under a minute, and does not change your daily free allowance.Plans, pricing & billingI paid but Pro is not active. What do I do?First sign in to the DecorAI account you want Pro on, then tap "Restore purchases" on the upgrade screen. If Pro is still missing, sign out and back in once, restart the app, and confirm the store account you paid with. If nothing works, email decorai@rocketdigital.ai with your receipt and the email on your DecorAI account.TroubleshootingHow do I contact DecorAI support?Email decorai@rocketdigital.ai. Include the platform you are using (iPhone, Android or web), the app version, the email address on your DecorAI account, what you were doing, and a screenshot of any error message — that information is usually enough to resolve a case in one reply.
Did this not answer your question?
Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.
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