I paid but Pro is not active. What do I do?
Updated August 19, 2026
Short answer
First sign in to the DecorAI account you want Pro on, then tap "Restore purchases" on the upgrade screen. If Pro is still missing, sign out and back in once, restart the app, and confirm the store account you paid with. If nothing works, email decorai@rocketdigital.ai with your receipt and the email on your DecorAI account.
Checklist, in order
- 1Are you signed in to DecorAI — not just to the phone? A signed-out session cannot receive the entitlement.
- 2Is it the same account you used when you paid? A second account created later will not have Pro.
- 3Tap Restore purchases on the upgrade screen.
- 4Sign out, sign back in, and restore once more.
- 5Check the store: Settings → Subscriptions on iOS, or Play Store → Subscriptions on Android. If the subscription is not there, the payment may not have completed.
Support can verify a purchase from the store receipt and restore access manually. Include the receipt, the platform you bought on, and the email address on your DecorAI account.
Full reference
Related questions
Plans, pricing & billingHow do I restore my Pro purchase on a new device?Sign in to the same DecorAI account, then use the "Restore purchases" option on the upgrade screen. Pro is tied to your account, so it follows you across iPhone, iPad, Android and the web app once you are signed in with the same credentials.Account & settingsHow do I create an account or sign in to DecorAI?Open the account or profile screen in the DecorAI app or web app and sign in with Google, with Apple, or with an email address and password. Creating an account is free, takes under a minute, and does not change your daily free allowance.TroubleshootingHow do I contact DecorAI support?Email decorai@rocketdigital.ai. Include the platform you are using (iPhone, Android or web), the app version, the email address on your DecorAI account, what you were doing, and a screenshot of any error message — that information is usually enough to resolve a case in one reply.
Did this not answer your question?
Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.
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