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How do I restore my Pro purchase on a new device?

Updated August 19, 2026

Short answer

Sign in to the same DecorAI account, then use the "Restore purchases" option on the upgrade screen. Pro is tied to your account, so it follows you across iPhone, iPad, Android and the web app once you are signed in with the same credentials.

  1. 1Install DecorAI on the new device, or open app.decoraihome.com.
  2. 2Sign in with the same account you used when you subscribed (Google, Apple or email).
  3. 3Open the upgrade screen and tap Restore purchases.
  4. 4If Pro still does not appear, sign out and back in once, then restore again.

If you subscribed while signed out, the purchase is attached to the store account rather than a DecorAI account. Restore on the same Apple ID or Google account you paid with, then sign in to DecorAI so it links.

Still stuck? Email decorai@rocketdigital.ai from the address on your account with the store receipt, and support can attach the entitlement manually.

Full reference

Related questions

Plans, pricing & billingI paid but Pro is not active. What do I do?First sign in to the DecorAI account you want Pro on, then tap "Restore purchases" on the upgrade screen. If Pro is still missing, sign out and back in once, restart the app, and confirm the store account you paid with. If nothing works, email decorai@rocketdigital.ai with your receipt and the email on your DecorAI account.Account & settingsHow do I create an account or sign in to DecorAI?Open the account or profile screen in the DecorAI app or web app and sign in with Google, with Apple, or with an email address and password. Creating an account is free, takes under a minute, and does not change your daily free allowance.Plans, pricing & billingWho bills me — Apple, Google or DecorAI?It depends where you bought. Purchases made in the iPhone or iPad app are billed by Apple and appear on your Apple account; purchases in the Android app are billed by Google Play; purchases in the web app at app.decoraihome.com are billed through the web checkout. Cancellations and refunds are handled by whoever billed you.

Did this not answer your question?

Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.

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