Why does the app crash, freeze or behave strangely?
Updated August 19, 2026
Short answer
Update DecorAI to the latest version first — most odd behaviour is already fixed. Then restart the app, restart the device, and make sure there is free storage. If it still crashes, reinstall the app; your designs are safe as long as you are signed in.
- 1Update from the App Store or Google Play.
- 2Force-close DecorAI and reopen it.
- 3Restart the phone.
- 4Free up storage space.
- 5Reinstall — but sign in first, so History is in your account before you delete the app.
Never reinstall while signed out if you have designs you want to keep. Sign in and let History upload first.
Full reference
Related questions
Account & settingsHow do I make sure I have the latest version of DecorAI?Update DecorAI from the App Store or Google Play like any other app. The web app at app.decoraihome.com always runs the latest version — reload the page if something looks out of date.TroubleshootingMy designs have disappeared from History. Where are they?Check that you are signed in to the same DecorAI account you used when you created them. History created while signed out lives only on that device, so reinstalling the app or switching phones loses it — while History created while signed in is restored automatically once you sign back in.TroubleshootingHow do I contact DecorAI support?Email decorai@rocketdigital.ai. Include the platform you are using (iPhone, Android or web), the app version, the email address on your DecorAI account, what you were doing, and a screenshot of any error message — that information is usually enough to resolve a case in one reply.
Did this not answer your question?
Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.
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