Why will the web app not load or sign me in?
Updated August 19, 2026
Short answer
Reload app.decoraihome.com with a hard refresh, allow cookies for the site, update your browser, and disable strict tracking protection or extensions that block scripts. If it still fails, try a different browser or a private window to isolate the cause.
- 1Hard reload the page (Ctrl/Cmd + Shift + R).
- 2Allow cookies and site data for app.decoraihome.com.
- 3Disable ad-blockers and privacy extensions for the site.
- 4Update the browser to a current version.
- 5Test in another browser to confirm whether the problem is the browser or the account.
Full reference
Related questions
Using the web appWhich browsers does the DecorAI web app support?The DecorAI web app works in current versions of Chrome, Safari, Edge, Firefox and other modern browsers, on desktop and on mobile. Keep the browser updated, and allow the site to run normally — aggressive tracking-blockers or a very old browser version can prevent uploads and sign-in from working.Account & settingsI cannot sign in to my account. What should I check?Confirm you are using the same sign-in method you originally registered with — Google, Apple or email are three separate identities even with the same address. Then check your internet connection, update to the latest app version, and use the password reset if you signed up by email.
Did this not answer your question?
Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.
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