Can I get a refund?
Updated August 19, 2026
Short answer
Refunds are handled by whoever billed you. App Store and Google Play purchases follow Apple’s and Google’s own refund policies. For purchases made in the web app, DecorAI offers a full refund within 24 hours of purchase; after that, eligibility depends on usage. Full details are on the Refund Policy page.
| Bought on | Where to request a refund |
|---|---|
| iPhone / iPad | reportaproblem.apple.com — Apple decides |
| Android | Google Play refund request — Google decides |
| Web app | Contact DecorAI: decorai@rocketdigital.ai |
Full reference
Related questions
Plans, pricing & billingHow do I cancel my DecorAI subscription?Cancel where you bought it: on iPhone or iPad in Settings → your name → Subscriptions, on Android in the Play Store under Payments & subscriptions, and for a web purchase in your account settings at app.decoraihome.com. You keep Pro until the end of the period you have already paid for.Plans, pricing & billingWho bills me — Apple, Google or DecorAI?It depends where you bought. Purchases made in the iPhone or iPad app are billed by Apple and appear on your Apple account; purchases in the Android app are billed by Google Play; purchases in the web app at app.decoraihome.com are billed through the web checkout. Cancellations and refunds are handled by whoever billed you.TroubleshootingHow do I contact DecorAI support?Email decorai@rocketdigital.ai. Include the platform you are using (iPhone, Android or web), the app version, the email address on your DecorAI account, what you were doing, and a screenshot of any error message — that information is usually enough to resolve a case in one reply.
Did this not answer your question?
Email decorai@rocketdigital.ai with your platform, app version and a screenshot of anything that went wrong, and support will pick it up.
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